"Winterpark BMW Fields is blessed to have an asset to the team..."

I went to the Winterpark BMW dealership in Florida 2 days ago, assuming it would cost me at least $300.00 to get my key replaced or have it programmed and fix the clock of my car as I spoke with the dealership in parts and services before I went there. Danny a middle aged gentleman he was in the drive way and helped me out and fixed my key and the clock of the car for no charge and was very courteous. Winterpark BMW Fields is blessed to have an asset to the team.

I. Hanif,Orlando, FL

"Our positive experience continued with the folks at BMW..."

Just a quick note ?

We recently purchased a used 325Cic from the Mini store in Orlando. The car needed a few items checked as a condition of sale. The service manager at Mini, Bryan Menihan, provided the best service that I have received in recent memory and my salesperson Chris Cutting was great. Our positive experience continued with Richard Gaffney and the folks at the BMW dealership. This is obviously no accident. One just does not get above average treatment from three different people in an organization without something being done right. I would say you are very good at what you do and that you are lucky to have these three helping to make it happen.

I am now asking myself why I would buy a car anywhere else? I am probably not in the same league as your  typical customer but I sure like being treated like one and will definitely visit one of your dealerships when the time comes again.

Many thanks and please make sure that these three fine gentlemen get a slap on the back if nothing else.

Best Regards

K. Gerhartz,New Smyrna Beach, FL

"There isn't a car dealer around that has customer service like this"

What a wonderful experience - there isn't a car dealer around that has customer service like this. (including Mercedes and Acura- we have each) We are sold on BMW just because of the service here.

Melissa,Debary, FL

"My overall car purchasing experience was a very enjoyable one..."

I would like to offer a testimonial with regards to my sales experience at Fields BMW, and more specifically with Reggie Rodwell.
 
He was well versed in all the products and services offered,  fully immersed me in the "Fields Experience" (complete with baked cookies) , and made my overall car purchasing experience a very enjoyable one. He never presented obstacles for me to get the car I wanted, and only offered solutions.
 
It is my opinion that Reggie is the quintessence of what a salesperson should be, and that he serves the Fields brand and its products VERY well. Ultimately, all that differentiates most businesses is the level of service they provide to the customer, and to that point, Reggie exceeded my expectations.    
 

W. Lyons
AVP Portfolio Manager, Wholesale Lending Production Support
SunTrust Banks, Inc.

W. Lyons,SunTrust Banks, Inc.

"This is my 3rd BMW from Fields..."

KEEP UP THE GOOD WORK BMW...This is my 3rd BMW and I will never drive anything else...your service couldn't be better...I love this facility.  Thank you!

PS  I would especially like to mention Mr. Dave Gilbert, his service at BMW has been nothing less than super!

P. Glazer

P. Glazer,Orlando, FL

"That is what I call excellent service!"

I was all packed up & ready to head to the beach for Memorial Day weekend, got in my car - no AC! I showed up on a very busy Firiday with no appointment. Rob worked me in. The mechanics thought they had the AC fixed, then discovered they needed a part they didn't have. Rob put me in a loaner & sent me on my way - total time there - about 2 hours! That is what I call excellent service! Had a great weekend at the beach & my car was ready Wednesday! I've shared my experiece with my friends.

Thank You!

Robin,Orlando, FL

"An Exceptional BMW Employee"

"John Warren is the only reason I feel comfortable bringing my car in for service and or repairs. He is honest, funny and easy to do business with. John Warren is an exceptional Service Advisor and representative of BMW. Thanks John for taking care of all of my BMW needs. You are the best John! Please send this survey to John Warren and his bosses, he deserves to be recognized as an exceptional BMW employee."

Thanks,

S. Bryant

S. Bryant,Oviedo, FL

"Just wanted to say Thanks..."

Hi Rafael,

Just want to say thanks again for helping me purchase the 335 I've wanted for a long time. Huge difference from my '99 Jetta...so long VW! You and your staff were extremely friendly and helpful all the way though the buying process. Made it easy for me to buy from such a great team. I would recommend you and Fields BMW to anyone I know.

Thanks again and I look forward to years of service with you and Fields.

I love my BMW, how could I ever buy another brand.

C. Anness

C. Anness,FL

"Very professional and accessible..."

I am very pleased with the service I received at this time...Rob was very professional and accessible.

Thank you!

C. Urrea Gonzalez

C. Urrea Gonzalez,Maitland, FL

"Great..."

You guys are great.

S. Manghillis

S. Manghillis,Altamonte Springs, FL

"Fields cares about making us comfortable..."

Keep up the great work and friendly/professional work environment! Great to have good snacks/food while waiting. With our hectic lives, it tells us Fields cares about making us comfortable and helps by making delicious treats available.

Thanks!

K. Parker

K. Parker,Fern Park, FL

"Fields BMW is truly an exceptional dealership..."

Fields BMW is truly an exceptional dealership and service facility. I could not be more pleased, in every respect.

B. Hock

B. Hock,Orlando, FL

"BMW should be very proud..."

Richard Gaffney was pleasant to work with. BMW should be very proud to have Richard represent their company.

A. Kopczyk

A. Kopczyk,Oviedo, FL

"I am so impressed..."

I am so impressed with the dealership and I love being a bmw owner!

C. Gillet

C. Gillet,Lake Mary, FL

"The best service experience..."

The best service experience I have experienced. Better than Mercedes and Lexus.

S. Samson

S. Samson,Sky Blue Technics

"Such a welcoming atmosphere..."

I want to thank Patti Rennie for always going above and beyond in addressing all my service needs, Chris DiCarlo for always being available to answer any technical questions or concerns that I may have, and Joe Allegra for creating such a welcoming atmosphere.

Thank you!

Sincerely,

J. De La Cruz

J. De La Cruz,Orlando, FL

"Love the service..."

I love the service I get every time I go.

I. Perez

I. Perez,Winter Park, FL

"I look forward to my next purchase at Fields BMW..."

"Please make sure Rafael Ruiz gets a thank you for his efforts as well. He is not the typical salesperson that only cares about the sale itself. He is always there to make sure his clients get taken care of no matter what the time or cost. I will buy my next vehicle from him and look forward to my next purchase at Fields BMW."

L. Siegel, Kissimmee, FL

L. Siegel,Kissimmee, FL

"I actually look forward to bringing my car in!"

"I am always pleased with the service and attentions to detail that I receive at Fields BMW. I actually look forward to bringing my car in!" 

T. Daylor, Gotha, FL

T. Daylor,Gotha, FL

"4 years of great service..."

"4 years of great service on both my BMW's thank you.....Randy and Joe are very helpful.....Thanks again. "

P. Tarrian, Apopka, FL

P. Tarrian,Apopka, FL

"There is absolutely nothing I could even think of that could make the service any better."

There is absolutely nothing I could even think of that could make the service any better. When I went back to the office and told all of my friends, they were extremely jealous and wished they could get service like that for their Asian imports. I didn't need transportation, but I was offered that option if I wanted to use it, and was also offered transportation to local shopping if I didn't want to return to work while waiting for my vehicle. Patricia Rennie was outstanding, as was Jeff Hanzman. I was taken care of very well by everyone, but those are two names that really stood out during my visit.

B Bourdon,Orlando, FL

"An exceptional job..."

Rob Hynes did an exceptional job and took a lot of pride in his work. In addition, he went out of his way to accommodate me. Thank you

F. Smith,Orlando, FL

"Keep up the good work..."

Dave Gilbert is a great service advisor. We are not easy people to deal with and he addresses our needs very well. Keep up the good work.

Christopher,Windermere, FL

"My overall car purchasing experience was a very enjoyable one..."

 I would like to offer a testimonial with regards to my sales experience at Fields BMW, and more specifically with Reggie Rodwell.

He was well versed in all the products and services offered,  fully immersed me in the "Fields Experience" (complete with baked cookies) , and made my overall car purchasing experience a very enjoyable one. He never presented obstacles for me to get the car I wanted, and only offered solutions.
    
It is my opinion that Reggie is the quintessence of what a salesperson should be, and that he serves the Fields brand and its products VERY well. Ultimately, all that differentiates most businesses is the level of service they provide to the customer, and to that point, Reggie exceeded my expectations.

W. Lyons
    AVP Portfolio Manager, Wholesale Lending Production Support
    SunTrust Banks, Inc.

W. Lyons,SunTrust Banks, Inc.

"This is my 3rd BMW from Fields..."

KEEP UP THE GOOD WORK BMW...This is my 3rd BMW and I will never drive anything else...your service couldn't be better...I love this facility.  Thank you!

PS  I would especially like to mention Mr. Dave Gilbert, his service at BMW has been nothing less than super!

P. Glazer,Orlando, FL

P. Glazer

"That is what I call excellent service!"

I was all packed up & ready to head to the beach for Memorial Day weekend, got in my car - no AC! I showed up on a very busy Firiday with no appointment. Rob worked me in. The mechanics thought they had the AC fixed, then discovered they needed a part they didn't have. Rob put me in a loaner & sent me on my way - total time there - about 2 hours! That is what I call excellent service! Had a great weekend at the beach & my car was ready Wednesday! I've shared my experience with my friends.

Robin,Orlando, FL

"An Exceptional BMW Employee"

"John Warren is the only reason I feel comfortable bringing my car in for service and or repairs. He is honest, funny and easy to do business with. John Warren is an exceptional Service Advisor and representative of BMW. Thanks John for taking care of all of my BMW needs. You are the best John! Please send this survey to John Warren and his bosses, he deserves to be recognized as an exceptional BMW employee."

    Thanks,

    S. Bryant

S. Bryant,Oviedo, FL

"Just wanted to say Thanks..."

Hi Rafael,

    Just want to say thanks again for helping me purchase the 335 I've wanted for a long time. Huge difference from my '99 Jetta...so long VW! You and your staff were extremely friendly and helpful all the way though the buying process. Made it easy for me to buy from such a great team. I would recommend you and Fields BMW to anyone I know.

    Thanks again and I look forward to years of service with you and Fields.

    I love my BMW, how could I ever buy another brand.

C. Anness

C. Anness,FL

"My overall car purchasing experience was a very enjoyable one..."

I would like to offer a testimonial with regards to my sales experience at Fields BMW, and more specifically with Reggie Rodwell.
    
    He was well versed in all the products and services offered,  fully immersed me in the "Fields Experience" (complete with baked cookies) , and made my overall car purchasing experience a very enjoyable one. He never presented obstacles for me to get the car I wanted, and only offered solutions.
    
    It is my opinion that Reggie is the quintessence of what a salesperson should be, and that he serves the Fields brand and its products VERY well. Ultimately, all that differentiates most businesses is the level of service they provide to the customer, and to that point, Reggie exceeded my expectations.   
    

    W. Lyons
    AVP Portfolio Manager, Wholesale Lending Production Support
    SunTrust Banks, Inc.

W. Lyons,SunTrust Banks, Inc.

"I trust your company..."

As always- Patrick is excellent. I trust him and therefore I trust your company. Patrick is a valuable member of your service staff and I always use him and trust him.

David,Orlando, FL

Fields BMW Winter Park
963 Wymore Road
Winter Park, FL 32789
Sales: (800) 983 - 4353
Service: (800) 269-7378

Sales Dept. Hours:

Monday: 8:30 am - 8:00 pm
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Thursday: 8:30 am - 8:00 pm
Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 6:00 pm
Sunday: Closed

Service Dept. Hours:

Monday: 7:30 am - 6:30 pm
Tuesday: 7:30 am - 6:30 pm
Wednesday: 7:30 am - 6:30 pm
Thursday: 7:30 am - 6:30 pm
Friday: 7:30 am - 6:30 pm
Saturday: 7:30 am - 6:00 pm
Sunday: Closed


Fields BMW South Orlando
9750 South Orange Blossom Trail
Orlando, FL 32837
Sales: 888-341-4651
Service: 800-269-7378

Sales Dept. Hours:

Monday: 8:30 am - 8:00 pm
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Thursday: 8:30 am - 8:00 pm
Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 6:00 pm
Sunday: Closed

Service Dept. Hours:

Monday: 7:00 am - 6:00 pm
Tuesday: 7:00 am - 6:00 pm
Wednesday: 7:00 am - 6:00 pm
Thursday: 7:00 am - 6:00 pm
Friday: 7:00 am - 6:00 pm
Saturday: 7:00 am - 6:00 pm
Sunday: Closed